Returns & Exchanges
It’s about you, always!
If you change your mind you may return product with the original receipt.
Without your receipt we will happily exchange. Please note for hygiene reasons we do not accept returns or exchanges on hair items.
Without your receipt we will happily exchange. Please note for hygiene reasons we do not accept returns or exchanges on hair items.
In Store Returns
For in-store purchases, your item(s) must be returned to a store within the country of purchase. For online purchases you can return your item in any Lovisa store located in Australia or New Zealand, providing you have proof of purchase.
To find your closest Lovisa store please see our Store Locator below:
https://www.lovisa.com/pages/store-finder
Online Returns
(Australia and New Zealand Only)
If you have changed your mind, you can return your item through our online process.
If your item is faulty, please contact our support team at info@lovisa.com, to assist you with the process of your return.